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Frequently Asked Questions

What is Box of Shadows? What will I receive in each box tier?

Box of Shadows; a Wiccan influenced, spirituality subscription box. We deliver curated boxes of worship supplies, altar decor, craft tools, jewelry, and pagan related gifts fit for an eclectic path. No more searching for the perfect candles, incense, herbs, or smoke cleanser. Everything you need for a small ritual is right in this box! With three box tiers to choose from, you are guaranteed to find the perfect fit for both your budget and practice. Click here for a breakdown of each box tier. 

You will receive a carefully crafted informational insert in each box. Our insert outlines the items in each box and their uses/correspondences. Practical tips, rituals, and recipes are designed to facilitate an ongoing and consistent monthly practice. 

Do you still include basic ritual supplies such as chime candles and smoke cleansing tools in the boxes? 

Yes, we do! We ship a 4" bundle of chime (ritual) candles and a smoke cleansing tool of some type (sage, palo santo, etc.) with each box every other month. Additional supplies can be acquired in the Box of Shadows Shop.

When will my subscription renew? What if my subscription doesn't renew on time?

Subscriptions automatically renew on the 15th of each month. Subscribers have ten days to process their renewal. Any subscriptions in Past Due status after the 25th of the month will automatically expire. Please contact us directly if an extension is required. 

What is your shipping schedule? When will I receive my box?

Orders typically ship between the 1st - 10th of each month. To receive the current month's box, orders must be placed by the 4th of that month. All subscriptions renew on the 15th of each month.

All boxes ship USPS Priority Mail and typically reach their destinations within three business days; up to a week for international customers. 

Circle Members will receive a shipping confirmation along with a tracking number by e-mail once their box ships. Tracking may say “Not Found” or “Pre-Shipment” for 24-36 hours as the post office processes the order. If your order hasn’t moved in 72 hours, please contact us.

How much is shipping? Do you ship internationally?

Our boxes ship USPS Priority Mail for a flat rate fee of $8.

YES, we ship internationally! International shipping is $25 flat rate. We ask that international customers be patient with us. Boxes may take up to a week or more to be delivered. Subscriptions may renew before boxes reach their destinations. All customs charges and duties are the responsibility of the customer.

UK Subscribers:
If you are receiving a parcel from a country outside the EU, it may incur Customs charges. Any parcel assessed as being liable for Customs charges will also incur a Royal Mail handling fee of £8. Any goods imported into the UK over the value of £15 are liable to import VAT. Customs charges are the responsibility of the customer. Click here for more information. 

What do I do if my shipment has been returned to Box of Shadows?  

If a package is returned to us, we will attempt to notify the addressee and reship. Shipments not claimed within three (3) working days will incur a reshipping fee of $15/box. 

How do I cancel my subscription? 

We hate to see you go! However, unsubscribing is quick and easy. Log in, click "My Account" in the drop-down box, click "EDIT" under "My Subscriptions," then click "Cancel Subscription." 

Did you know that you can skip your next renewal without canceling your subscription? Click 'Skip Next Renewal' on the 'My Subscriptions' page. 

To avoid being charged for your next renewal, you must cancel or put your subscription on hold BEFORE the renewal date (the 15th of each month). Cancellations on or after the renewal date DO NOT automatically initiate refunds. Subscribers are responsible for keeping track of subscriptions and renewal dates.

What is your refund policy?

All subscription payments are final after 24 hours of subscription renewal or purchase. Shipping and handling fees are non-refundable.  

We do not offer partial refunds for pre-paid subscriptions. After cancellation, any unshipped boxes continue to ship as scheduled. 

Cancellations on or after the renewal date DO NOT automatically initiate refunds. Subscribers are responsible for keeping track of subscriptions and renewal dates.

An item in my box arrived broken/My box is missing an item. What do I do?

If your box arrives incomplete or with broken items, please let us know ASAP so that we can replace it promptly.

My box arrived without an insert. Can I access it online?

Yes, past inserts and supplementary information can always be downloaded here. All supplemental information is typically uploaded by the 15th of each month.

I'm looking for a community of like-minded people. Can you recommend one? 

Why yes, we can actually! We've created an exclusive Facebook group for all past and present Circle Members. Take part in group discussions, participate in exclusive monthly giveaways, and access a wealth of knowledge only Box of Shadows can provide. Click here to join!

How do I contact Box of Shadows? 

Have a question for us here at Box of Shadows? Feel free to send our founder an email at cunderwood@myboxofshadows.com and let her know what we can do to help. Once your request is received, someone from the Box of Shadows team will get back with you as soon as possible. We aim for one business day!

What are your business hours?

  • Tuesday - Friday 12:00pm - 5:00pm EST
  • Saturday - Sunday - CLOSED
  • Monday 9:00am - 5:00pm EST

Are you ready to join the Circle?